A live overview of London’s rail services based on customers’ feedback

Welcome to a live view of rail services across London

We listen to the people using the railway, checking for common themes and the sentiment being expressed.

Comparing this to a typical day we create a simple feedback and service indicator.Please use this site as a simple guide to how well services are running, but always check with your train operator for information on specific trains.

Location

Current Customer Hotspots

The heatmap displays those locations which are featuring most commonly in users’ tweets about the rail service. We look at how often these locations are appearing compared with a typical day and highlight those places getting an unusually high number of mentions.